Frequently Asked Questions
Where are you located?
Our shop is located in Pearland, TX, just a touch south of Houston. Our store hours are Monday - Saturday, 10:00 am - 6:00 pm, and you may also find us at various community events.
Which forms of payment do you accept?
We accept all major credit cards online, and credit cards and cash in store.
What is your return policy?
We want y'all to be happy with every purchase! If an item does not fit or is simply not what you expected, we're happy to exchange the item for you or issue store credit within 30 days of purchase.
How do I return an item?
If you're local, please feel free to stop by the shop to take care of any exchanges. If you're not a local, please ship the item to The Sugared Pear Boutique, ATTN: RETURNS, 3532 E Broadway St, Pearland, TX 77581. Return shipping costs are at your expense, and we recommend using USPS First Class Mail with tracking. Exchanges will be processed within 1-2 business days of arrival, store credits will be issued within 1 business day via email.
What happens if an item I have ordered is out of stock?
We do our best to not oversell our items. We constantly monitor our inventory to make sure it is updated and correct but may occasionally hit a snag and run out of an item on your order. If this happens, we will contact you via phone or email to see about a possible item substitution. If we are not able to reach you within 48 business hours, we will issue a refund for the out of stock item to the original form of payment.
How soon will my order ship?
Orders are processed within 1 business day (Monday - Saturday). You will receive an email notification with tracking information once your order is shipped. Please allow up to 24 hours before checking your tracking as it may take this time for the USPS shipping system to update.
How can I expect my order to ship?
Orders will ship via USPS First Class Mail. Please allow up to 7 business days (not including the ship date) for your order to arrive. We are not responsible for lost or delayed packages. Please contact your local post office with your tracking number if your package has been lost or delayed. Feel free to message us if you would like help with tracking your package!
Can I modify or cancel my order after it has been placed?
We are not able to modify online orders once submitted but we can cancel if the order has not yet been shipped. If the order has been shipped, you may return the item for an exchange or store credit. Please contact us via email (email@example.com) or call/text (832-330-1819) if you are needing to cancel an order. Be sure to include your order number and contact information in your email or message!
Am I able to return/exchange any item?
For the most part, yes. Any unwashed, unworn item with the tags still attached may be returned for an exchange or store credit. Holiday specific items must be returned to us no later than 7 days before the holiday.
My size is sold out. Will you restock?
We usually do not restock our items as we do our best to make sure that we're offering you the latest styles.
I received a damaged item. What should I do?
We do our best to inspect all items before they reach our sales floor, but are human and may make a (rare!) mistake now and then! If you receive an item with a defect, please email a photo to firstname.lastname@example.org as soon as you can so that we can correct the issue as quickly as possible. If we no longer have the item available, we will offer a substitution or refund to the original form of payment.
Have a specific question we didn't answer here? Feel free to email us at email@example.com or call/text 832-330-1819.